Engagement Manager

Join Our Team at Peachtree Orthopedics and Help Others "Get Better"

At Peachtree Orthopedics, we're on a mission to make a difference in healthcare, and we're looking for dedicated individuals to join our team. With 9 convenient offices across Greater Atlanta, we're committed to providing top-notch care and your skills and passion can make a real impact. We're not the largest practice in Atlanta, but we take pride in delivering dedicated and compassionate care to everyone who walks through our doors. If you're ready to be part of a team that values your contribution and offers room for growth, consider joining us in our mission to help others "Get Better."

Our Culture

Peachtree Orthopedics has a rich history of 70 years in business and has earned recognition as a Top Workplace by the Atlanta Journal Constitution for 6 consecutive years. We take pride in our family-oriented, dedicated, passionate, and hardworking culture. When you join our team, you become a part of a community that values excellence in healthcare while working in a supportive and nurturing environment.

Why Choose Peachtree Orthopedics?

At Peachtree Orthopedics, we offer more than a job; we offer an opportunity to be part of something extraordinary:

• Limitless Growth: Propel your career with abundant professional development opportunities within our dynamic organization.
• Empathetic Culture: Immerse yourself in a supportive, lively work culture that values your well-being and celebrates your contributions.
• Dedication to Excellence: Join a team of like-minded individuals who share your commitment to delivering top-notch care to our cherished patients.

Your Impactful Role

The Engagement Manager will lead strategic efforts to enhance employee engagement, drive organizational development, and create a thriving workplace culture. This role is responsible for overseeing rewards and recognition programs, training initiatives, onboarding processes, Diversity, Equity, Inclusion, and Belonging (DEIB) initiatives, and AIDET customer service programs, ensuring alignment with organizational goals and values.

Rewards & Recognition Programs

• Develop and manage a comprehensive rewards and recognition strategy to foster employee engagement and retention.
• Evaluate and implement innovative recognition programs to celebrate employee achievements and milestones.
• Collaborate with leadership to align recognition efforts with organizational objectives.

Training Initiatives

• Design, implement, and assess employee training programs to support professional development and operational excellence.
• Facilitate training sessions and workshops, both in-person and virtual, across various organizational levels.
• Partner with department leaders to identify skill gaps and create targeted training solutions.

Onboarding

• Oversee the end-to-end onboarding process, ensuring new hires are equipped for success from day one.
• Develop and update onboarding materials to align with organizational culture and values.
• Collaborate with HR and hiring managers to ensure a seamless onboarding experience.

Diversity, Equity, Inclusion, and Belonging (DEIB)

• Lead DEIB initiatives, fostering an inclusive and equitable workplace environment.
• Partner with leadership to integrate DEIB principles into organizational policies and practices.
• Design and deliver programs to promote awareness and understanding of DEIB concepts.

AIDET Customer Service Programs

• Manage and enhance the implementation of AIDET (Acknowledge, Introduce, Duration, Explanation, and Thank You) principles across the organization.
• Provide training and resources to support excellent customer service experiences.
• Monitor program effectiveness and recommend improvements as needed.

Supervisory Responsibilities

• Manage team members and resources dedicated to engagement, training, and recognition programs.
• Provide mentorship and guidance to staff, fostering professional growth and development.
• Monitor team performance and ensure alignment with organizational goals.

Competencies

• Leadership: Ability to inspire and lead initiatives, with a focus on results.
• Strategic Thinking: Develop and implement forward-thinking solutions to drive engagement and organizational development.
• Interpersonal Skills: Build strong relationships across all organizational levels.
• Project Management: Effectively plan, coordinate, and execute projects on time and within budget.
• Problem Solving: Identify challenges and implement actionable solutions.
• Communication: Clearly and effectively communicate, both verbally and in writing.
• Adaptability: Thrive in a fast-paced, dynamic environment.

Qualifications

• A Bachelor's degree in Human Resources, Organizational Development, Business Administration, or a related field is preferred; however, comparable experience will be considered in lieu of a degree.
• Minimum of 2-5 years of proven experience in organizational development, employee engagement, or a related field.
• Proven track record in implementing successful DEIB initiatives and engagement programs.
• Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with HRIS and LMS platforms.
• Excellent facilitation, coaching, and mentoring skills.
• Analytical skills to measure program effectiveness and ROI.

Physical Demands

• While performing the duties of this job, the employee is regularly required to sit, use hands to handle or feel, and communicate effectively.
• The employee may occasionally lift and/or move up to 25 pounds.

Work Environment

• The work environment is primarily office-based, with moderate noise levels.
• Occasional travel may be required for training or organizational initiatives.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change or be assigned at any time with or without notice.

Peachtree Orthopedics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.