Medical Records Technician

Atlanta, GA
Full Time
Administration
Experienced

Join Our Team at Peachtree Orthopedics and Help Others "Get Better"

At Peachtree Orthopedics, we're on a mission to make a difference in healthcare, and we're looking for dedicated individuals to join our team. With 9 convenient offices across Greater Atlanta, we're committed to providing top-notch care and your skills and passion can make a real impact. We're not the largest practice in Atlanta, but we take pride in delivering dedicated and compassionate care to everyone who walks through our doors. If you're ready to be part of a team that values your contribution and offers room for growth, consider joining us in our mission to help others "Get Better."

Our Culture

Peachtree Orthopedics has a rich history of 70 years in business and has earned recognition as a Top Workplace by the Atlanta Journal Constitution for 5 consecutive years. We take pride in our family-oriented, dedicated, passionate, and hardworking culture. When you join our team, you become a part of a community that values excellence in healthcare while working in a supportive and nurturing environment.

Why Choose Peachtree Orthopedics?

At Peachtree Orthopedics, we offer more than a job; we offer an opportunity to be part of something extraordinary:

  • Limitless Growth: Propel your career with abundant professional development opportunities within our dynamic organization.
  • Empathetic Culture: Immerse yourself in a supportive, lively work culture that values your well-being and celebrates your contributions.
  • Dedication to Excellence: Join a team of like-minded individuals who share your commitment to delivering top-notch care to our cherished patients.

Location: Corporate office, Smyrna

Work Schedule: Monday – Friday; 8:00am – 5:00pm (telecommuting is available for up to three days per week following the completion of the 90-day introductory period)

Job Type: Full-time

Your Impactful Role
Under the direction of the Executive Director of Administration in partnership with the PI dept., the Medical Records Technician PI ROI Specialist maintains the medical records/bills for clients and provides copies of said records/ bills for PO patients/clients per State and Federal Regulations. He/she maintains and organizes the medical records/bills per professional standards of practice and facility policy and procedures.  He/she is the client liaison between the Medical Records/Personal Injury/AA departments.  The PI Medical Records Specialist also works in the PI department part-time scheduling and performing case management tasks.
Performs advanced Med Rec tasks for the Personal Injury and Admin departments:

  • Serves as the departmental liaison to improve client customer service, effective communications, and improved operations for the Medical Records/ Personal Injury/AA departments. 
  • Serves as the point of contact for clients/affiliates for all patient records and billing needs.
  • Will assist the PI dept (and affiliates) with obtaining previous patient records/imaging/bills as needed.
  • Completes advanced client/departmental data assessments, generates data reports & analysis on a weekly/monthly basis.
  • Partners with PI/Admin/Marketing opeartations leadership to quickly address, research, and resolve client needs.
  • Serves as a “Super User” for all core software programs: Athena, ProviderFlow, Monday.com, Excel/Power-Bi, etc.
  • Serves as a Certified Department Trainer of new hires and assists with the cross training of Admin staff concerning client customer service, effective communication, business retention.
  • Fully trained in all Personal Injury Dept. processes: Scheduling, case management, client related operations, and business retention.
  • Fully trained in all client-related AA department processes: Prepaid/OS Scheduling, payment reconciliation/tracking, client related operations, and business retention.
  • Demonstrates a courteous, friendly, and professional demeanor while answering and routing phone calls.
  • Maintains area of special assignment.
  • Other duties as assigned.

Completes all daily Med Rec functions as assigned (When coverage is needed.):

  • Mail room: Processes and distributes all incoming and outgoing mail for the company.
  • Ensures that all medical records are accurately received, verified, and uploaded into the electronic medical record system.
  • Processes medical record requests received from attorneys, patients, insurance companies, physicians, clinics, hospitals, etc.
  • Answers all incoming calls.
  • Responds to all emails.
  • Requests offsite medical records and x-rays from the storage company.
  • Covers for the courier when needed.

Supervisory Responsibilities
This role serves as the Account Supervisor for client operations/customer service/retention.

Qualifications

  • High school diploma or general education degree (GED). 
  • One year of customer service experience in a high-volume, multi-unit medical practice.
  • Effective communication skills in one-on-one and small group settings.
  • Skills to sort and file materials correctly using alphabetic and numeric systems.
  • Knowledge of MS Word and an Electronic Medical Record system (Athena).
  • Problem-solving abilities and adaptability in non-standardized situations.
  • Strong customer service and teamwork skills.
  • Knowledgeable in basic clinical functions, administrative practices, and operational procedures in a medical setting.

Physical Demands and Work Conditions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands to handle or feel, and speak. The employee is occasionally required to stand, walk; reach with hands and arms, stoop, or kneel. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Peachtree Orthopedics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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